Refund & Cancellation Policy

Last updated 2026-10-18 · SMS E SOLUTIONS · smsesolutions.in

Trial first

Every account starts with a free trial so you can test the product with your own attendance files before paying. We encourage you to use it fully before subscribing.

Cancellation policy

You can cancel your subscription at any time by contacting us or from your account. A subscription is a fixed-term licence; cancelling stops future renewals. There are no auto-renewal charges unless you renew yourself.

Refund policy

If the product does not work for you, contact us within 14 days of payment and we will refund the subscription in full. Beyond that window, subscriptions are non-refundable, although we will always look at genuine problems on their merits. Renewals extend your existing expiry date rather than replacing it, so paid time is never lost.

Cancellation / refund time limit

The window to request a full refund is 14 days from the date of payment. Requests after 14 days are considered case by case and are not guaranteed.

How to request

Send a request to [email protected] or through the support page with your order reference / invoice number. We acknowledge within 2 working days.

Refund processing timeline

Approved refunds are initiated within 3 working days of approval. Once initiated, the amount typically reaches the original payment method within 5–7 working days, depending on your bank or card issuer.

Refund method & channels

Refunds are always returned to the original payment method through the same payment gateway used for the payment (Cashfree or Paytm). We do not refund to a different card, account, or by cash. Where a refund is issued, a credit note is raised against the original GST tax invoice for your records.