Open Upload attendance from the left-hand menu, choose the month you are processing, then drag your file in or click to browse. Excel (.xlsx) and CSV files are read directly. PDFs and photographs are read by the document reader when your account has an AI provider configured.

After the upload you will see exactly what was read: which sheet was used, which columns were recognised, and how many rows were found. Nothing is calculated until you have looked at that screen and pressed Continue.

On the review screen there is a Sheet selector listing every sheet in your file, with the one that looked most like attendance chosen for you. Pick a different sheet and the file is read again. If your sheet holds several months in one list, a Month selector appears as well so you only process the month you mean to.

Employees are matched in this order: employee code, then UAN, then ESIC IP number, then name. A row is left unmatched when none of those find exactly one person.

Common reasons: the name is spelled differently from the master, the person is new, or two employees have very similar names. Where two people are equally close the row is marked Ambiguous and you choose — the system will not guess, because a wrong match pays the wrong person and files the wrong UAN.

Once you confirm a match it is remembered, so the same name will match automatically next month.

Two ways. From Employee master → Add employee, or directly from the attendance review screen: rows that do not match anyone appear under New joiners with everything the document already told us filled in. You only supply what is genuinely missing, press Create and continue, and processing carries on.

UAN, ESIC IP number and bank details are never invented. If the document did not contain them, they stay blank until you enter them.

Upload attendance, clear anything in Review, then press Calculate payroll. You will see each worker's gross, EPF, ESI, deductions and net pay, with totals at the foot.

Click any row to see the full trail: what the uploaded document said, how it was interpreted, and the final payroll figures. Once you are satisfied, Finalise the month to lock it. A finalised month can be reopened, but the reopening is recorded.

Go to EPF & ESI for the month. Once payroll is calculated and there are no critical errors, the ECR text file is generated and can be downloaded there.

If it is blocked, the screen tells you exactly why — usually a missing UAN, a duplicate UAN, or employees still unresolved. An ECR filed with people missing is an incomplete return, so the product will not produce one quietly.

Please note the ECR layout has not been confirmed against a live EPFO upload. Test it with a trial upload on the portal before relying on it.

That is a rounding setting, not an error. Some establishments round each ESI contribution up to the next rupee; others round to the nearest rupee. The same question applies to the employer's 13% EPF cost, which can be calculated as one figure or as EPF, EDLI and administration charges rounded separately.

Both choices are in Settings → Calculation. Pick whichever matches what your portal has been accepting. Changing it recalculates future months; finalised months keep the setting they were calculated with.

The Reports centre has attendance, payroll, EPF, ESI, professional tax, employee master, bank transfer and audit reports for any processed month. Each one can be viewed, printed or downloaded as a PDF.

Reports carry your company logo, address, bank details and authorised signatory. Set those up once in Company profile and every document uses them.

Open Subscription from the menu. Choose a term, pay, and the extra time is added to your existing expiry date — you never lose days you have already paid for.

A subscription only becomes active after the payment is confirmed with the payment gateway by our server. Reaching a success page in your browser is not enough on its own.

Every plan includes the whole product: unlimited employees, unlimited attendance uploads, payroll, EPF and ESI calculation, ECR generation, all reports, branded PDFs and support. The only difference between plans is how long they last.

Use Help & support in the menu to send a support request — you will get a reference number and we can see everything about your account. You can also use the WhatsApp button if a WhatsApp number is published for your region, or the contact details on the contact page.

Only people you invite to your own account. Every record — employees, attendance, salaries, bank details, reports and payments — is stored against your organisation and every query is filtered by it. One customer cannot read another's data.

Passwords are stored only as scrypt hashes, and password-reset links are single-use and expire.